© 2019 by Smartlytics Consultancy. 

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Welcome to our Analytics Help Desk Service

How many times have you been in a situation where you need help finding a specific insight from Google Analytics or someone to help you with a specific DAX query in Power BI or some help with a visual in Tableau.
 
When this happens you usually do things like:
  • Ask Google and go through numerous websites, forums and YouTube videos to find your answer.
     
  • If you work for a corporate, ask your IT or Analytics team for support and wait for them to be available to respond.
  • Ask a colleague or friend to show you how its done when they have time.
  • Ask the business to hire a contractor or an agency to help out.
 
Most of the time you spend hours to find answers and get support  
Now you can have access to an on-demand dedicated analytics support team that can help with all your requests for any of the below tools for a fixed monthly subscription.
  • 1 user 

  • 5 Support Tickets per month

  • Support through Email only (no Web Conference, Screen sharing or phone)

  • Response within 4 hours

  • No long term commitment, cancel anytime

£99/month

SMART

  • 2-10 users

  • 25 Support Tickets per month

  • Support through Email and Web conference

  • Response within 2 hours

  • No long term commitment, cancel anytime

£999/month

SMART +

  • 11 - 50 users 

  • 50 Support Tickets per month

  • Support through Email, Web Conference and Phone

  • Response within 1 hour

  • No long term commitment, cancel anytime

£2400/month

SMART X