Question 1

How Does It Work?

Answer

1) We schedule a call to discuss your requirements and recommend the best plan for your needs. 2) We send you the agreement to sign with all the details of the service, SLA, confidentiality, etc. 3) A technical account manager is assigned to your account and is your primary contact. 4) You send any requests to your dedicated helpdesk and they will respond within SLA and work on the tasks assigned. If you're own the 'dedicated package' you can also just pick the phone and call.

Question 2

What type of requests can you help with? Is it just technical support?

Answer

Absolutely not, This is not an IT helpdesk.

You can use the hours as you wish. E.g. Ask us to build a dashboard, help with a quick query, run a complex SQL query, implement new GTM tags, analyse data and provide insights, deliver training to your team.

Its your hours and we are your team, so feel free to send us any requests you have.

Question 3

What Software/Tools do you supprt?

Answer

This is a list of platforms supported by default, additional tools can be requested. Google Analytics Google Tag Manager Google Data Studio Google Optimise Google Big Query Microsoft Power BI SQL Servers PostgreSQL Azure Synapse Azure ML Azure Cognitive Services Azure Data Factory Azure Data Lake Azure SQL Python for Machine Learning and Data Science R for Data Science Tableau

Question 4

Do I have to make a long term commitment?

Answer

No. We just require a 3-month commitment to ensure we plan our resources. All plans are paid monthly in advance.

SMART SUPPORT PLANS

Frequently asked questions

How Does It Work?

What type of requests can you help with? Is it just technical support?

What Software/Tools do you supprt?

Do I have to make a long term commitment?